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I am a senior at ASU with my major being Tourism Development and Management. After I graduate I plan do as much International traveling as I possibly can to experience different cultures and ways of life.

Tuesday, April 27, 2010

Executing Managerial Decisions As a Rookie


When I took the internship offer with Wingteam I never would have imagined that I would have the ability to hire event staff for the variety of different events that we do around the nation. Some of these event staff are older than me and already have an established career in a relative field and simply looking for side work. For myself "the intern" this could pose as intimidating seeing that I have never hired anyone for anything in my entire life. My supervisor walked me through the blueprint as to what to look for when hiring staff members, what questions to like, and close them on their punctuality. As a rookie in the field, what was most beneficial for me was to reflect upon my past experience as a front desk agent with the Four Seasons and deliver that same type of personable approach but only this time it will carry more status and value. Working at the Four Seasons, service and hospitality were the number one priority with the customer always being satisfied. The position that I am in with Wingteam means that our company needs to be satisfied with me looking for staff with hospitality and service that are held in high regard. The roles were reversed so as I thought about this, it made the hiring process easier for me.
I feel that it is this skill that I have aquired of hiring over 50 staff members for different events around the nation that has given me the tools to separate myself from the competition. Over the past months I have become very comfortable in dialing into what our company needs from our staff members depending upon the event. I would say that regardless of experience in dealing with a managerial decision, it's important to self reflect upon past experiences and understanding your strong points in order to succeed.

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